If your operations already run in WhatsApp, a natural language assistant inside the chat can outperform bot flows that depend on manual menu design.
For team use with recurring workflows, BASIC/PREMIUM is often the most predictable value zone.
Yes, migrate in phases. Start with two to three core support or summary use cases first.
You trade bot-building flexibility for lower maintenance and faster adoption.
Pilot a single department, then scale after two iterations.